Refund policy

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return. 

To be eligible for a return, your books must be in the same condition that you received them. They can not be damaged.

To start a return, you can contact us at sara@bigdreamskidsbooks.com. Please note that returns will need to be sent to the following address: [180 Marlin Rd. White House, TN 37188] 

You can always contact us for any return question at sara@bigdreamskidsbooks.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will always do everything that we can to make it right!